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Two products. One live map of yours.

Guide and Answer work from the same live map of your product. There’s nothing to build, and both keep up when you ship.

GuideAnswerShowWriteCheckSignalsFeatures
Guide

Walk users through it, step by step.

Product tours point at a button. DemoOwl Guide reads the question the user typed, lights up the field they need, and waits while they fill it in, then moves to the next one. When you ship a change that moves that field, Guide fixes its own steps. Your team doesn’t touch it.

  1. DemoOwl learns the workflow. It opens your product and works out how inviting a teammate goes, click by click, the way a new hire would.
  2. Guide shows the user each step. A tooltip on the exact field or button, in the live app, on their account. The user does it.
  3. When you ship, the changed step updates itself. You see which step changed, which release did it, and whether a person should take a look.
Replacesproduct tourstooltip overlaysonboarding calls
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Answer

Resolve the ticket by doing the thing.

A help-center link hands the work back to the customer. DemoOwl Answer does it for them. It lives in whatever desk you already use, and when the fix is something it’s allowed to make, it makes it on the customer’s account and closes the ticket. When it isn’t, say a refund or a plan change, Answer hands the ticket to your team with everything it found, so a person can say yes in a minute instead of digging for twenty.

  1. A ticket comes in. Zendesk, Freshdesk, Intercom, Slack, Teams, or DemoOwl’s own inbox. Exports, invites, settings, plan questions. The usual queue.
  2. Answer makes the fix. Through an MCP server, Answer makes the change on the customer’s account and checks that it worked.
  3. Answer closes the ticket, or hands it over. If it made the fix, it replies with what it did and closes the ticket. If the fix is behind a guardrail, it hands the ticket to your team with the details, so a person can approve it in minutes.
Replacesmacro librarieshelp-center linksthe tier-1 queue
ZendeskFreshdeskIntercomSlackTeamsStandalone
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Four more run on the same map.

Same crawl, same map. Nothing has to be built twice.

Show

Demo the product you shipped, live.

Pick a customer segment. DemoOwl Show builds the demo for it: a dataset that looks like that kind of company, a walkthrough of what they’ll care about, on the current build. Send the link, or embed it on your site. If the prospect asks something off-script, Show does it.

  • One demo per segment, built for that buyer
  • A dataset per customer segment, generated for you
  • Off-script questions answered in the real product
  • Share it as a link or embed it on your website
  • A demo you can send, built from the crawl
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Write

Docs that know what you broke.

DemoOwl Write writes docs from what the product does on screen. After a release, it tells you which pages are now wrong and who owns them.

  • Shows which pages each release affects
  • Rewrites the safe ones; flags the judgment calls to an owner
  • Links every change to the PR or issue that caused it
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Check

Tests that fail for the right reason.

DemoOwl Check tests what a user can do. Rename a class and the suite stays green. Break the export and one line goes red, with the release that did it.

  • Tests describe what a user can do
  • Tests update with the map, so they follow the real workflow
  • One red line for the feature that broke. A renamed class stays green.
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Signals

Find out what nobody can do.

DemoOwl Signals collects every question a prospect asked, every step a user gave up on, every feature nobody found. Nothing to set up.

  • Drop-off by step, straight from the map
  • Features nobody has found
  • Nothing to instrument, nothing to maintain
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Everything that ships with DemoOwl.

One crawl of your product. Six products on one live map, working with the tools your team already uses.

Guide

  • Tooltips that show each step inside your app
  • Updates itself when the UI changes
  • Flags a step to an owner when a person should decide
  • No scripts, no recordings, no selectors

Answer

  • Replies inside Zendesk, Freshdesk, Intercom, Slack, and Teams
  • Makes the fix on the customer’s account through an MCP server
  • Closes the ticket when the fix is done
  • Guardrails you set for billing, plan, and account changes
  • Escalates to your team with the details, in Slack or wherever you work
  • Works on its own if you have no desk yet

Show

  • A tailored demo per customer segment
  • A dataset per customer segment
  • Runs on the current build and answers off-script questions in the real product
  • Share as a link or embed on your website

Write and Check

  • Docs written from what the product does
  • After each release: pages rewritten or flagged
  • Tests describe what a user can do
  • Runs in CI; one failure per broken feature

Signals

  • Drop-off by step
  • Features nobody found
  • Questions prospects and users ask
  • Nothing to set up or maintain

Train Launching soon

  • Trains your CS and AE teams, and every new employee, on your product
  • Built from the same live map, so the training matches what shipped
  • Nothing to build, updates when you ship

Your last onboarding call. Ever.

Give DemoOwl a URL and a test login. Once it knows your product, drop Guide into your app, and you’ve got your afternoon back.

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Read-only crawl. Standard encryption and access controls. SOC 2 in progress.